Refunds

Last updated 19 September 2026

The whole policy

If Row Labels did not do what you needed, email mike@gearyworks.com within 30 days of paying and we refund you in full. You do not have to explain why, and we will not send you through a form or a chat bot. A person reads the email and refunds it.

How long it takes

We start the refund within two business days of your email, usually the same day. Once we do, Polar — who took the payment — returns the money to the card or account you used. Banks typically show it within five to ten business days; the timing after we press refund is theirs, not ours.

What happens to your pass

A refunded pass stops working, which is the fair trade. Anything you have already generated and downloaded is yours to keep — we do not reach into your files.

Why we can be this relaxed about it

Your first page of labels is free, so you can see a real PDF come out of your own rows before any money changes hands. That is a better test than any refund policy, and it is why we do not need to argue about them.

If we shut down

If Row Labels ever closes, we refund the unused part of every live pass without waiting to be asked. That is also written into the terms.

Chargebacks

Please just email us first. A refund is faster than a chargeback and costs neither of us anything. But if you would rather go to your bank, that is your right and we will not fight it.

Contact

Geary Works, 1380 Rio Rancho Blvd SE #470, Rio Rancho, NM 87124, United States.
mike@gearyworks.com · 505-385-6799